Shipping policy

Luminatura Shipping Policy

Last updated: [September, 2025]

This Shipping Policy applies to all orders placed through the official Luminatura online store (“we,” “us,” or “our”). By placing an order, you agree to the terms set out below.

1. Order Processing Time

  • Orders are typically processed within 2–3 business days after payment confirmation.

  • During holidays, promotions, or peak periods, processing times may take longer.

2. Shipping Rates

  1. Europe

    • All orders ship with free delivery.

  2. Rest of the World

    • Shipping fees are calculated at checkout based on the origin and weight of the package.

    • Orders over £200 GBP (or equivalent currency) qualify for free worldwide shipping.

3. Shipping Methods & Estimated Delivery

  • Both standard and express shipping options are available at checkout.

  • Estimated delivery times will be displayed at checkout and may vary by destination.

  • Delivery times are provided as estimates only and are not guaranteed.

4. International Shipping & Customs

  • We ship worldwide. Please ensure all shipping details provided are accurate.

  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

  • Such charges are the customer’s responsibility and are not included in the product or shipping price.

  • We are not liable for customs clearance delays.

5. Risk of Loss & Damage

  • All orders include tracking.

  • Once an order is handed over to the carrier, the risk of loss or damage transfers to the customer.

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product.

6. Shipping Delays

  • We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

  • Estimated delivery dates are provided for guidance only.

7. Incorrect Address & Undeliverable Packages

  • Customers are responsible for providing complete and accurate shipping details.

  • If a package is returned due to incorrect or incomplete address information, reshipping fees may apply.

8. Returns & Exchanges

  • Please refer to our Return & Refund Policy for more information.

  • Shipping fees are non-refundable unless the return is due to our error.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:
📧 Luminatura_crystal@outlook.com